Each veil is hand made and we can get very busy especially during wedding season. The lead time ranges between 12-20 weeks. We will always make it clear as to your lead time and do our best to accommodate you - including Rush Orders. You can find out if we have Rush availability by emailing contact@unveiledbysophie.co.uk.

There is a standard 14 day returns policy on all veils, excluding personalized embroidered veils. All returned veils must be in undamaged condition in original, undamaged packaging. Bespoke orders are, ofcourse, non refundable, although if you are unhappy we will work with you to make sure we deliver your perfect veil.

We pack all items very carefully to ensure they arrive in perfect condition. However if there is a problem, take a photo of the packaging and the damage and contact us and we will resolve it as soon as possible.

You will be notified when the veil is ready for dispatched. Please see the item listing for the current lead time. All veils are sent by Royal Mail Special Recorded Delivery to ensure safe arrival. You will receive a confirmation email with your tracking details.

We would strongly recommend ordering tulle samples packs to ensure a perfect match with your dress. Visit our Tulle Samples page.

Yes we do! Due to the delivery costs, please contact us and we can calculate the price before you order.

We don't have a shop but we do offer face to face consulations in our work room for bespoke veils, visit our Book Appointment page. We are based in a beautiful 1570's cottage just outside the Cotswolds.