Store Policy

Terms & Conditions

WHOLESALE INQUIRIES

At Unveiled by Sophie we supply wedding dress shops and boutiques with veils and accessories at whole sale prices subject to negotiation. If you are interested in stocking, please contact us using the form! 

NATIONAL WEDDING SHOW COMPETITION

1.1 By submitting your details to enter the competition you are agreeing to sign up for the Newsletter. You can Unsubscribe at any time. This is clearly stated when entering your details during the National Wedding Show

1.2 A winner will be drawn at random and contacted no later than 20th October 2019. The winning name will be shared on our Instagram Story as well as in the newsletter

1.3 The value of this prize is £100. The winner can order any veil on the website or design their own up to the value of £100. If the value exceeds £100 the winner is liable for the additional cost 

1.4 Only the entrant awarded the prize can redeem the voucher

1.5 We will never share your details and you can ask to have your details removed at any point

1.6 One entry per person

20% DEPOSIT SCHEME

The deposit scheme offers your the option to secure your veil at the current  price without having to pay the full amount upfront.

1.1 Your veil will be made once 50% of the outstanding balance has been paid.

1.2 Your veil won't be shipped until the final balance is settled. The veil will arrive no earlier than 1 month after the 50% deposit is paid for standard veils and 10 weeks for lace veils, incase of early payment. 

1.3 Once 50% of the invoice has been paid the order can not be cancelled. Before this you can request a full refund. 

1.4 If 50% of the balance is not paid within 10 weeks of the wedding for lace veils and 1 month for all other standard veils, the order will be subject to a 25% Rush Fee.

1.5 Offer only applies to standard veils and not bespoke veils. 

If you have any queries please get in touch. 

50% SALE ON BESPOKE QUOTES AND APPOINTMENTS

1.1 The 50% sale applies to the cost of the Quote and Appointment and not the cost of the veil. These costs are £25 (£12.50) and £30 (£15) respectively. 

1.2 The appointment and bespoke veil fee is only deductible from the cost of a Bespoke Veil and does not apply to a standard veil from the website

CUSTOMER CARE
  • INTRODUCTION

1.1 Thank you for visiting our website www.unveiledbysophie.co.uk (we’ll refer to it as our “Site” for short) and/or the mobile Application “Unveiled” for Android and iOS (we’ll refer to this as our “App” for short). The Site and the App are owned and brought to you by Sophie Wilis.

1.2 These terms of use and sale (let’s call them “Terms” for short), sets out the terms that apply to your browsing and use of our Site and App and any purchases that you make via the Site and App with Unveiled by Sophie Online. In these Terms, when we refer to “you” and “your” we mean you, the person using or visiting our Site or App and/or making orders with us and when we refer to “us”, “we”, or “our” we mean us Unveiled by Sophie.

1.3 If you are under the age of 18, please make sure that a parent or legal guardian (“Your Adult”) reads these Terms and explain any bits to you that you don’t understand. You must have Your Adult’s permission to use the Site and/or App and unfortunately only Your Adult can set up accounts with us or making orders with us.

1.4 These Terms, together with our Privacy Policy set out the ways in which you may access, and use our Site and/or App and make orders to purchase products from us. Please read these Terms carefully before you use our Site and/or App or make any purchases with us.

  • ABOUT US

2.1 1.1 We are:

2.1. Sophie E Willis

2.2 If you have any queries about these Terms, or our Site and/or App, or would like to contact us for any reason, including in relation to any orders, cancellations or complaints, please do so using the following details:

Address:

47 Kinburn Street London SE16 6DW

Email:

unveiled.london@gmail.com

  • ACCESS TO AND USE OF THE SITE

3.1 There is currently no charge for your use of the Site, although we do of course charge for things that you purchase via the Site. You agree that we can change this at a later date as long as we let you know in plenty of time before we start charging for use of the Site.

3.2 You agree that we can make any changes to the Site that we want to and that we can stop making the Site available or limit access to it at any time. We do not have to tell you before we do this.

3.3 Anything that you may need to be able to access the Site, such as computers, mobile devices or internet access, is your responsibility and we don’t have to provide any of this equipment for you. You are also responsible for ensuring that no person uses your equipment to access the Site without your permission. We will be entitled to assume that anyone who accesses the Site using your equipment has your permission to do so and you will be responsible for any charges, costs or liabilities that may be incurred by any such persons while using your equipment.

3.4 You must not attack the Site with any nasty viruses or other things that might be harmful to the Site or any of our users. Any hackers or other trouble makers may be reported to law enforcement authorities.

  • PRODUCTS

4.1 As part of the services that we offer, you can use the Site to purchase goods from us from those displayed on the “PRODUCTS” section of the Site and/or App from time to time, including veils, accessories, shoes and other such things (we’ll refer to them as “Products” for short). Note, only goods displayed in the “Products”” sections shall be available for sale.

4.2 Unfortunately our Site is only intended for the promotion and sale of our Products in the UK. We do accept orders from or deliver to addresses outside of the UK but only when the customer contacts prior to ordering. This includes from or to addresses in the Isle of Man or Channel Islands. You as the buyer are liable for the additional postage cost which will be agreed before processing

  • PURCHASING PRODUCTS FROM US

5.1 Contracts for the sale of Products will be formed between us once we accept your order in accordance with the process set out below:

5.1.1 Once you’ve browsed the selection of Products available on our Site, select the Product(s) you would like to purchase and click “Add To Cart”.

5.1.2 Once you’ve browsed the selection of Products available on our Site, select the Product(s) you would like to purchase and click “Add To Cart”.

5.1.3 Once you have reviewed your order details and corrected any errors, you will be invited to select “Buy Now”, “Make Purchase” or similar to confirm your request to purchase Products from us (we refer to this as your formal “Order”).

5.1.4 If you choose to pay by PayPal, you will be directed to login to you PayPal account via our Site and review the total amount payable for your Products and delivery before clicking “Pay Now” to authorise the payment and place your Order. Once this has been completed, you’ll return to our Site.

5.1.5 By placing an Order, you authorise us to immediately charge your payment card or Paypal account for the full Product purchase price plus the Applicable delivery charges and we are entitled to rely on your placing an Order as an instruction to us to take your payment.

5.1.6 Once you’ve placed an Order, we’ll send you an “Order Confirmation Email” to acknowledge that we’ve received it and are reviewing it but this doesn’t mean that we’ve accepted your Order just yet.

5.1.7 Your Order won’t be Approved and a contract of sale won’t be formed between us until we have reviewed your Order, processed your payment and provided you with your “Shipment Confirmation Email” (let’s refer to an accepted Order as our “Contract”).

5.1.8 If we were unable to accept your Order, perhaps because the Product you’ve requested isn’t available, because your payment failed, or because we don’t sell in your territory, we will let you know by email and won’t charge you (or if we already have charged you, we will refund you). However we have to reserve the right to reject Orders in our sole discretion.

  • PRODUCT PRICING

6.1 All Products displayed on our Site are priced in Pounds Sterling, inclusive of VAT, unless expressly stated otherwise but are subject to availability.

6.2 The costs and arrangements for delivery will be displayed on our Site and will be made clear to you when you make an Order but you understand that these costs will be payable by you in addition to the Product price.

6.3 We do our best to make sure that our Product pricing information is current and complete but won’t be liable for inaccurate or out of date information. It’s possible that, despite our best efforts we may get Product prices wrong from time to time; if we do, we will contact you for your instructions before we accept your Order and process your payment.

6.4 We may update our Product prices and delivery charges from time to time but these changes won’t affect any existing Contracts and again will be made clear to you when you make an Order.

  • PRODUCT INFORMATION

7.1 We do our best to ensure that our Product images and information displayed on our Site display our Products fairly. You understand that Product images are for illustrative purposes only and that we can’t guarantee that a device's display of the colours accurately reflects the colour of the Product. Products may vary slightly from their pictures.

7.2 The packaging of our Products may vary from that shown in images on our Site.

  • DELIVERY

8.1 As mentioned, costs of delivery will be made available to you via our Site. We will deliver your Products to the delivery address you gave us when you completed your Order as soon as we can 

8.2 We can’t be responsible for delivery delays outside of our control but if we let you know that there’s a substantial risk of delays to our delivery and you can’t wait for your Products, you can contact us to cancel your Contract and ask for a refund of any Products not received using the contact details set out in section 2.

8.3 If we were unable to deliver your Products to you (perhaps because you’re out or you don’t give us the information we need to deliver to you), they will be available for collection at a local pick up / collection point as notified to you for 10 calendar days. If you are unable to or fail to collect your Products within these time frames, we may have to return your Products to our storage facilities in London and cancel our Contract. If this happens, we will let you know and will refund you for the Products we have not provided but note that we reserve the right to deduct from your refund the delivery costs that we incurred trying to deliver your Products to you and returning the Products to our storage facilities.

8.4 Once we have delivered your Products to you (or someone on your behalf) you will own the Product and be responsible for any damage to or loss of the Products.

  • CHANGING YOUR MIND ABOUT YOUR PRODUCT

9.1 You can change your mind about your Products and receive a full refund (less postage)  for any reason from the date you place your Order until 14 days after you (or someone on your behalf) receive the Products, provided that:

9.1.1 You have not used the Products and that they remain in their original unused condition and documentation intact;

9.1.2 You return the Products in their original packaging; and

9.1.3 You return the Products using our preferred logistics provider using the return instructions included with the delivery package.

9.21.1 Process for requesting a return of your Products: 1.2 If you’ve changed your mind and would like to return your Products, you must:

9.2.1 Tell us by:

going to the “CONTACT US” section of our Site and/or App and completing the required fields of the form with your email address and include  order number;

9.3 Prepare the Products for return in appropriate packaging (preferably the original packaging) and always including any bags if these were provided with the veil or item. NOTE that all Product labels, must remain intact and also included; and

9.4 Arrange return via either a courier service or Royal Mail Recorded Delivery. The customer is liable for the product until it is successfully returned unless there is proof of postage.

9.5 If you change your mind about your Order and return your Products in accordance with this section 9 we will refund you the full price paid for your returned Products, including the delivery costs, by the method you used to pay for the Products. We will process your refund as soon as possible; unless there’s a problem with the return of the Products this will be no later than 30 days’ from the date we receive the returned Products or 30 days’ from the date we receive evidence that you have sent the Products back to us. Note that we will only refund you for standard delivery charges.

9.6 The customer is liable for the cost of return postage unless the item arrived damaged. In this case photos of the veil, damage and packaging must be sent immediately and the issue will then be resolved.

9.7 Unveiled by Sophie will not provide full refunds for used, incomplete or damaged Products and reserves the right to deduct from any refund the value of the damage to the Products (up to the full amount). In the event that any damage renders the Products unusable by Unveiled by Sophie or would be uneconomical for Unveiled by Sophie to repair, Unveiled by Sophie reserves the right to return the Products to you in lieu of a refund. Any costs associated with returning the articles to you shall be borne by you and shall be charged to the account number provided when purchasing the Products.

  • PROBLEMS WITH YOUR PRODUCTS

10.1 We are under a duty to supply you with Products that conform with our Contract. Your right to cancel set out in section 9 above does not affect your general rights as a consumer in relation to any defective or incorrect Products you may receive.

10.2 If you have any questions or complaints about the Products that you’ve received, if your Products are faulty or not what you ordered, please contact us immediately using the details set out at section 2 above with Contract details and a description of the problem.

  • THIRD PARTY LINKS AND RESOURCES ON OUR SITE AND LINKING TO OUR SITE

11.1 You understand that our Site may contain links to other Sites and resources provided by third parties not under our control. We also have no control over the content of such Sites or resources available on them and so cannot be responsible or liable for them or their content or resources on them in anyway.

11.2 Links to third party Sites do not necessarily imply that we are or that our Site is affiliated or associated with such third party Sites. If you do decide to visit any other Site, you do so at your own risk but should be aware that other third party Sites may have their own terms and conditions, which we suggest you read carefully before proceeding.

11.3 You may link to any page of our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not frame our Site on another or establish a link in such a way as to suggest that we might be associated with another third party or Site where we’re not.

11.4 You agree that we can withdraw linking permission to our Site at any time and we do not have to tell you about this before we do so.

  • INTELLECTUAL PROPERTY RIGHTS

12.1 We are the owner or the licensee of all intellectual property rights in the Site or your Account and in any content, material, Products or services available on it.

12.2 You must not use any content from the Site for commercial purposes without our permission.

12.3 If you copy or use any part of the Site or the content, products or services made available through it in breach of the Terms, you will no longer have permission to use the Site and, in addition to any other rights we may have, we can require you to return or destroy any copies of the materials you have made.

  • DATA PROTECTION AND PRIVACY

13.1 Any personal information that we collect from you or about you as you browse and use the Site or make any purchases with us, will be collected and used in accordance with our Privacy Policy.

  • LIMITATION OF OUR LIABILITY

14.1 We are not responsible to you for any unforeseeable losses and damages to you caused by us as a result of failing to comply with these terms or failing to use reasonable care and skill.

14.2 In these Terms we do not exclude or limit our liability to you where it would be unlawful to do so. This includes, death or personal injury arising from our negligence; fraud or fraudulent misrepresentation, for breach of your legal rights in relation to the Products you purchase including the right to receive Products which are: as described on our Site; of satisfactory quality; fit for any particular purpose made known to us; not defective.

14.3 Subject to section 14.2, where it is permitted by law, we exclude all conditions, warranties, representations or other terms which may Apply to the Site, Site availability and any content on our Site and will not be liable to you for any loss or damage (whether direct or indirect), including any caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your internet-enabled device, software, data or other proprietary material, even if foreseeable, arising under or in connection with your:

14.3.1 Use of, or inability to use, the Site;

14.3.2 Use of or reliance on any content displayed on our Site; or

14.3.3 Downloading of any content on our Site, on any website linked to our Site.

14.4 Please note that we only provide our Site and supply Products for your domestic and private use. You agree not to use our Site or purchase Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, loss or loss of business opportunity.

  • GENERAL

15.1 No one else has any rights under this contract against either us or you. This contract is between you and us. The Contracts (Rights of Third Parties) Act 1999 does not Apply to these Terms.

15.2 You can’t transfer your agreement with us to anyone else without our permission.

15.3 We may assign, transfer or subcontract this agreement to another organisation without your consent we will ensure that the transfer will not affect your rights under the contract.

15.4 If we decide not to exercise or enforce any right that we have against you at a particular time, then this does not prevent us from later deciding to exercise or enforce that right.

15.5 If a court or regulator finds any part of these Terms illegal, invalid or otherwise unenforceable regulator, then, where required, that part shall be deleted from the Terms and the remaining parts of the Terms will continue to be enforceable.

15.6 These Terms and our Privacy Policy set out the full extent of our obligations and liabilities concerning the Site and any products or services provided through it and replace any previous agreements and understandings between us and you.

15.7 You agree that you will not have any remedy in respect of any untrue statement (whether made innocently or negligently) made to you upon which you relied in agreeing to these Terms other than any remedy you may have for breach of the express terms of these Terms.

15.8 These Terms and any non-contractual obligations arising out of them shall be governed by and construed in accordance with English law. To the extent that the law in which you are resident permits you agree to submit to the non-exclusive jurisdiction of the English courts.

  • CHANGES TO THESE TERMS

We may make changes to these Terms from time to time. If we do this we will update the page where these Terms are available or, will notify you via email of any changes that are significantly material to you. Your continued use of our Site will be subject to the new terms either from the date we notify you or on the date that we update them on our Site in the case of immaterial changes. However any existing Contracts will be subject to the applicable versions of these Terms in force at the time of acceptance of the order by us.

PRIVACY POLICY

This is the privacy notice of Unveiled by Sophie

We respect your privacy and are determined to protect your personal data. The purpose of this privacy notice is to inform you how we look after your personal data when you visit our website (regardless of where you visit it from). We’ll also tell you about your privacy rights and how the data protection law protects you.

This privacy notice is provided in a format that allows you to easily view areas of interest. 

1. WHO WE ARE AND IMPORTANT INFORMATION

2. THE PERSONAL DATA WE COLLECT ABOUT YOU

3. HOW WE COLLECT YOUR PERSONAL DATA

4. HOW WE USE YOUR PERSONAL DATA

5. WHO WE SHARE YOUR PERSONAL DATA WITH

6. INTERNATIONAL TRANSFERS

7. DATA SECURITY

8. DATA RETENTION

9. YOUR LEGAL RIGHTS

10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF ANY CHANGES

11. QUERIES, REQUESTS OR CONCERNS

  • 1. WHO WE ARE AND IMPORTANT INFORMATION 

What Is The Purpose of This Privacy Notice?

This privacy notice aims to give you information on how we collect and process your personal data through your use of this website, including any data you may provide through this website when you place an order, join our newsletter or request information on products or the services provided by Unveiled by Sophie. 

This website is not intended for children and we do not knowingly collect data relating to children.

You must read this privacy notice together with any other privacy notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

-Data Controller

Unveiled by Sophie is the controller and is responsible for your personal data (collectively referred to as the Company in this privacy notice). Our registered address is 47 Kinburn Street London SE16 6DW.   For all data matters please contact Sophie Willis by email at unveiled.london@gmail.com

-Third Party Links Outside Of Our Control

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. 

When you leave our website, we encourage you to read the privacy notice of every website you visit.

  • 2. THE PERSONAL DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified.

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows :-

Identity Data – This includes your Title, First Name, Last Name, User Name, Marital Status, Date of Birth and Gender.

Contact Data – This includes your Billing Address and your Delivery Address, Email Addresses and Telephone numbers provided.

Financial Data – This includes your Bank account details and credit and debit card details.

Transaction Data – This includes Details about payments from you and to you and also details of products and or services you have purchased from us.

Technical Data – This includes your IP address, your browser type and version, operating system and other technology on the devise used to access our website.

Profile Data – This includes your username, any purchases you have previously made with us, your preferences and your feedback.

Marketing & Communications Data – Your preferences in receiving marketing from us and your preferences on how we communicate with you.

-If You Fail to Provide Personal Data 

Where we need to collect your personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

  • 3. HOW WE COLLECT YOUR PERSONAL DATA 

We use different methods to collect data from and about you, for example: 

Automated technologies or interactions - As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our Cookie Policy below for further details. 

Third parties or publicly available sources - We may receive personal data about you from various third parties as set out below.

(a) Analytics providers [such as Google based outside the EU];

(b) Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Paypal or Swipe based inside the EU.

(c) From our partners where you have allowed them to share your details with carefully selected businesses

Directly - You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

  • Place an order for our products or services

  • Create an account on our website or over the phone;

  • Subscribe to our Newsletter 

  • Request marketing to be sent to you.

  • 4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances 

-Performance of Contract this means processing your data where it is necessary for the performance of a contract (for example when placing an order) to which you are a party or to take steps at your request before entering into such a contract.  

-Consent When you provide us with personal information to create an account, place an order, arrange for a delivery or return a purchase, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.  If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime by contacting us at unveiled.london@gmail.com.  Further information on opting out is below. 

-Legitimate Interest this means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law)

-Comply with a legal or regulatory obligation this means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.

  • 4b- PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA

We have set out below, in a table format, a description of all the ways we plan to use your personal data, with the legal bases we rely on to do so. 

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact Sophie Willis at email address if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. 

Purpose/Activity

Type of data

Lawful basis for processing.

Including basis of legitimate interest

-To register you as a new customer

(a) Identity

(b) Contact

-Performance of a contract with you

To process and deliver your order including:

(a) Manage payments, fees and 

charges.

(b) Collecting and recovering money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(a) Performance of a contract with you

(b) Necessary for our legitimate interests

-To manage our relationship with 

you which will include:

(a) Notifying you about changes 

to our terms or privacy policy

(b) Asking you to leave a review 

or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and 

Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal 

obligation

(c) Necessary for our legitimate interests 

(to keep our records updated and to 

study how customers use our 

products/services)

To administer and protect our 

business and this website 

(including troubleshooting, data 

analysis, testing, system 

maintenance, support, reporting 

and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate 

interests (for running our business, 

provision of administration and IT 

services, network security, to prevent 

fraud and in the context of a business 

reorganisation or group restructuring 

exercise)

(b) Necessary to comply with a legal 

obligation

To deliver relevant website 

content and advertisements to 

you and measure or understand 

the effectiveness of the 

advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and 

Communications

(f) Technical

Necessary for our legitimate interests 

(to study how customers use our 

products/services, to develop them, to 

grow our business and to inform our 

marketing strategy)

-Marketing 

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. 

-Promotional Offers From Us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have submitted your details to Elite London Events, requested information from us, joined our newsletter or purchased goods or services from us or if you provided your details to us when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

-Third Party Marketing

We will not share your personal data with any company.

Opting Out

You can ask us to stop sending you marketing messages at any time, on your account page or by using our contact us form.  You can also follow the ‘unsubscribe’ link on any marketing message sent to you or by contacting us at unveiled.london@gmail.com.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase.

-Cookies

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy below.

Change of Purpose

We will only use your personal data for the purposes for which we collected it.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  • 5. WHO WE SHARE YOUR PERSONAL DATA WITH

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.

Internal Third Parties.

All the personal data we process is processed by our staff in the United Kingdom.

External Third Parties 

1. Service Providers for the purposes of IT hosting and maintenance. This information is located on servers within the Wix Website on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so.

2. HM Revenue & Customs, regulators and other authorities based in the United Kingdom who may require reporting of processing activities in certain circumstances.

3. Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

  • 6. INTERNATIONAL TRANSFERS

We do not transfer your Personal Data outside the European Economic Union (EEA)

  • 7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  • 8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (Including Contact, Identity, Financial and Transactional Data for six (6) years after you cease being a customer for tax purposes.

In some circumstances you can ask us to delete your data: see Your legal rights below for further information.

  • 9. YOUR LEGAL RIGHTS

Unless subject to an exception under the data protection laws, you have the following rights with respect to your personal data:

1. The right to request a copy of the personal data which we hold about you;

2. The right to request that we correct any personal data if it is found to be inaccurate or out of date;

3. The right to request your personal data is erased where it is no longer necessary to retain such data;

4. The right to withdraw your consent to the processing at any time, where consent was the lawful basis for processing your data;

5. The right to request that we provide you with your personal data and where possible, to transmit that data directly to another data controller, (known as the right to data portability), where applicable, where our processing is based on consent or is necessary for the performance of our contract with you or where we process your data by automated means;

6. The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;

7. The right to object to our processing of personal data, where applicable i.e. where processing is based on our legitimate interests (or in performance of a task in the public interest/exercise of official authority); direct marketing or processing for the purposes of scientific/historical research and statistics). 

If you wish to exercise any of the rights set out above, please contact Miss Sophie Willis at unveiled.london@gmail.com

No fee required – with some exceptions

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable admin fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

  • 10. CHANGES TO THIS NOTICE AND YOUR DUTY TO INFORM US OF ANY CHANGES

This version was last updated on 25.05.18. Historical versions can be obtained by contacting us.

Please keep us informed if your personal data changes during your relationship with us. It is important that the personal data we hold about you is accurate and current. 

  • 11. QUERIES, REQUESTS OR CONCERNS

To exercise all relevant rights, queries or complaints in relation to this policy or any other data protection matter between you and us, please in the first instance contact our Data protection officer by email at unveiled.london@gmail.com

 

 

Cookie Policy

Unveiled by Sophie COOKIE POLICY

Information about our use of cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognize you when you return to our website. This enables us to personalize our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Cookies last for different lengths of time depending on what they are used for.

Session cookies are temporary cookies and are only stored until you leave the website or when you close your web browser.

Persistent cookies last for a fixed period of time, defined within the cookie, and allow the website to recognize the device again when the user returns to that website on that device.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

 
PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL